Scenario-Based Measures of Smartphone Skills in Online Surveys

2025

Tung, Wai Tak, Alexander Wenz

Digital skills have become important for navigating in today’s information society. While prior digital inequality research has mostly focused on studying general internet uses and skills, research on smartphone-specific inequalities is still scarce. In addition, existing measurement instruments mostly rely on survey-based self-reports or small-scale laboratory-based performance tests that are susceptible to measurement and representation errors. In this study, we examine the feasibility of using novel scenario-based measures to evaluate the level of smartphone skills in the general population. Scenario-based measures evaluate smartphone skills by assessing how well respondents perform a set of smartphone activities described in a hypothetical situation.